Conversion Auditor (3-Week Project/Multi-Location Business)

Manalapan, NJ

Contracted

Senior Manager/Supervisor

Conversion Auditor (3-Week Project – Boutique Fitness)

Job Summary

We are a boutique fitness franchise organization seeking a Conversion Auditor for a short-term project.

The focus of this role is to evaluate how prospective members move from initial inquiry through enrollment across multiple locations, and identify opportunities to improve performance and consistency.

We are looking for someone with direct experience in boutique fitness, wellness, or a similar service-based business who understands both the sales process and the in-person member experience.

This is a 3-week engagement with a defined scope and deliverables.

Key Responsibilities

Mystery shop multiple locations throughout the NJ market (online, phone, and in-person)
Evaluate the full prospect-to-member journey:
- Initial inquiry
- Booking process
- In-person experience
- Enrollment conversations
Review customer interactions, including calls, texts, and follow-up
Identify inconsistencies across locations and team members
Compare high-performing and underperforming locations
Deliver a structured report with:
- Key findings
- Root causes
- Specific, actionable recommendations

Project Timeline

Week 1: Mystery shopping and initial evaluation
Week 2: Deeper analysis of interactions and execution
Week 3: Final report and recommendations

Ideal Candidate Profile

Experience in boutique fitness, wellness, or a similar service-based business
Background in membership sales, studio management, or sales operations
Strong understanding of appointment-based sales and in-person conversion
Experience reviewing and improving sales performance
Able to identify issues quickly and recommend practical solutions

Compensation

Project-based: $7,000 – $12,000, depending on experience

Potential for Ongoing Work

There may be an opportunity to extend into a longer-term role based on performance.

Note:

Applicants will be evaluated based on the quality and clarity of their responses contained in this post.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

1. Relevant Experience: Briefly describe your relevant experience. (2–4 sentences)*

2. Conversion / Sales Improvement Example
Describe a time you identified and improved a conversion or sales issue.(What was happening? What did you change? What was the result?) (4–6 sentences max)*

3. Approach to Evaluation: If you were evaluating a multi-location boutique fitness business with inconsistent conversion, what are the first three areas you would analyze and why? (Bullet points encouraged)*

4. Video Submission (Optional): Provide a link to a 3–5 minute video explaining how you would approach this project. (Provide Link in field)*

5. Mystery Shopping
Are you comfortable conducting mystery shopping (including phone and in-person visits)?*

6. Interaction Review: Are you comfortable reviewing and evaluating real customer interactions (calls, texts, and follow-up)?*

7. Opportunity Preference: How are you viewing this opportunity?*

8. Availability: Are you available to commit 20–40 hours over the next 3 weeks?*

9. This role will require travel to locations throughout the NJ Market. Do you have reliable transportation?*

10. This role will require some early morning (5am start) or evening hours. Are you comfortable with the time requirements?*

Human Check*

Submit Application

Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.

Conversion Auditor (3-Week Project/Multi-Location Business)

Apply for this position